Table of Contents

[ List of Tables ]   [ List of Figures ] [ Notice ] [ Report Information ] [ Cover ]
1 Introduction
1.1 Scope of System Maintenance
1.2 Purpose
1.3 Why This Document IS Needed
1.4 Intended Audience of this Document
1.5 Definitions and Concepts
1.6 How to Use this Document
1.7 Document Organization
2. Maintenance Considerations and Activities
2.1 Introduction
2.2 What is Maintenance?
2.3 Maintenance Policies
2.4 Procuring Maintenance Services and Products
2.5 Maintenance Management System and Software
2.6 Support Services, Resources, and Tools
3. TMS Maintenance Concept & Requirements
3.1 Introduction
3.2 What is a Maintenance Concept?
3.3 Configuration Management, Traceability, and the Maintenance Concept
3.4 Sample Applications of a Maintenance Concept
3.5 Planning a Maintenance Program
3.6 Risk Management and Probability of Multiple Failures
3.7 Sample Costs
3.8 Traffic Operations and Maintenance Programs
3.9 Maintenance Measures of Performance
3.10 Design Life and MTBF
3.11 Timely Responses
3.12 Pre-Bid Meetings
3.13 Partnerships
3.14 Procedures for Control Centers
4. Maintenance Considerations for the Life-Cycle of a TMS 4-1
4.1 Introduction
4.2 Key Phases in the Life-Cycle of a Transportation Management System
4.3 Considerations for Maintenance throughout the TMS Life-Cycle
4.4 Staffing and Training Considerations
5 TMS Maintenance Program
5.1 Introduction
5.2 Introduction to Maintenance
5.3 Development of a Maintenance Program
5.4 Defining Mission and Objectives
5.5 Budgeting
5.6 Implementation Options
5.7 Maintenance Procedures
5.8 Performance Measures
5.9 Inventory, Databases and Asset Management
5.10 Managing a Maintenance Plan
5.11 Policies, Contracts, and Procedures
5.12 Coordination with Operations
6 TMC Maintenance Program: Multi-Year Plan
6.1 Introduction
6.2 The Cycle of Procurement
6.3 Lifetimes and Salvage Values
6.4 Performance Metrics and Monitoring
6.5 System Overlaps and Multi-Year Phasing
7. Maintenance Program Support Services
7.1 Introduction
7.2 Options for Contracting
7.3 Asset Management Tools
7.4 Contracting Types
7.5 Vendor Warranties and Service Agreements
7.6 Warranties and Service Agreements
7.7 Generic Contract Format
7.8 Acceptance Testing
7.9 Supplies, Tools, and Spares
8 Glossary
9 References

Appendices
Appendix A Example Trouble Reports
Appendix B Maintenance Procedures for ITS Devices
Appendix C Generic Contract Format
Appendix D Extended Warranty Between ACME Integrators and Agency
U.S. Department of Transportation Federal Highway Administration