Organizing for Reliability – Capability Maturity Model Assessment and Implementation Plans
Executive Summary
Appendix A. Implementation Plan Priority Actions
This appendix provides a summary of suggested implementation plan priority actions for each dimension along with the frequency of the action being cited at the workshop locations.
Table A.1 Business Processes Priority Actions
| Action Items |
Times Cited |
| Create regional/statewide TSM&O plan/program/TSM&O Program Plan |
13 |
| Integrate TSM&O into TIP/LRTP/Other statewide/regional plans/existing planning processes |
8 |
| Develop TSM&O business case for various key stakeholders |
4 |
| Establish methods to evaluate TSM&O vs. capacity options, including B/C |
3 |
| Modify project development process to accommodate TSM&O |
3 |
| Prepare statewide TIM plan/program as standalone activity |
2 |
| Design a performance based programming process (all projects) |
1 |
| Establish forum to discuss/evaluate/recommend promising technologies, processes and policies |
1 |
| Identify institutional mechanism to shorten planning horizons to facilitate TSM&O solutions |
1 |
| Undertake corridor performance-based improvement projects |
1 |
| Establish communications plan (explaining ops strategies benefits) |
1 |
| Update existing ITS Strategic Plan (incorporate districts) |
1 |
| Create process to integrate signal maintenance and upgrades into asset mgt. |
1 |
| Seek opportunities for greater involvement with planning partners |
1 |
| Establish a pool of funding for TSM&O |
1 |
| Pilot FHWA INVEST model for operations and maintenance sustainability assessment |
1 |
Table A.2 Systems and Technology Priority Actions
| Action Items |
Times Cited |
| Improve IT/ITS procurement (including applying best practice) |
5 |
| Assess/update regional/statewide ITS architecture/deployment plan |
4 |
| Improve traveler info systems/technology (collection and display) |
2 |
| Improve TIM info dissemination/exchange |
2 |
| Review/develop data sharing practices/policies (TIM,CAD, traffic control, etc.) |
2 |
| Establish ITS Qualified Products List |
2 |
| Investigate standard communications protocol to facilitate interoperability |
1 |
| Investigate need/level for traffic signal standardization |
1 |
| Implement comprehensive signal operations and management program for central control |
1 |
| Identify needed technical capacities/KSAs for IT/ITS |
1 |
| Develop/implement ITS training and rotation program |
1 |
| Design strategy/plan to institutionalize TSM&O freeway and arterial apps through pilots |
1 |
| Develop TSM&O asset management system/performance guidelines |
1 |
| Improve awareness/training on systems engineering approach |
1 |
| Expand ITS systems (traffic signal integration, transit, info sharing) |
1 |
| Improve rural TMC function |
1 |
| Deploy travel management/traveler info responsive to weather |
1 |
| Develop DMS guidance and additional deployment |
1 |
| Evolve systems and technology to actively coordinate traffic (e.g., corridor adaptive ramp metering) |
1 |
| Optimally operate arterials |
1 |
| Increase participation in TMC and software systems discussions/decisionmaking |
1 |
| Formalize use of ICM (TMC operating procedures, agency coordination strategies, etc.) |
1 |
Table A.3 Performance Measurement Priority Actions
| Action Items |
Times Cited |
| Update TSM&O performance measurement plan/program/policy/data business plan |
13 |
| Agree upon and leverage TIM performance measures |
2 |
| Identify performance measures and structure to illustrate benefits |
2 |
| Incorporate TSM&O into performance-based planning documents and guidance |
1 |
| Share/disseminate performance data/info with partners |
1 |
| Consider forum for discussing and evaluating data needs and integration opportunities |
1 |
| Evaluate sources of data (internal vs. third party) |
1 |
| Identify/develop PMs for dashboard (freeway and arterial) |
1 |
| Establish/implement a travel time reliability monitoring program (SHRP 2 L02) |
1 |
| Create modeling plan and tools for supporting TSM&O analysis |
1 |
| Develop process to formally measure before and after effects of TSM&O improvements |
1 |
Table A.4 Culture Priority Actions
| Action Items |
Times Cited |
| Prepare TSM&O outreach/communications material; document lessons learned/success stories |
11 |
| Develop TSM&O business case/marketing plan/campaign |
9 |
| Institute TSM&O knowledge sharing (e.g., though identified experts and peer exchanges) |
2 |
| Establish proactive relationship with public service providers |
1 |
| Introduce executive policy/directives in support of TSM&O/ITS/total system management |
1 |
| Establish TSM&O executive steering committee to set vision and strategic priorities |
1 |
| Recruit and select TSM&O advocates beyond HQ to facilitate education |
1 |
| Identify team of TSM&O champions at senior management and division head levels |
1 |
Table A.5 Organization and Staffing Priority Actions
| Action Items |
Times Cited |
| Review/define org structure for TSM&O/Develop business case for TSM&O section |
4 |
| Develop TSM&O staffing plans |
4 |
| Design succession plans |
3 |
| Create career maps/paths and position descriptions |
3 |
| Provide technical training, mentoring, encourage staff participation in national forums |
2 |
| Provide TSM&O point of contact for each Region to advance development of TSM&O concepts and projects |
2 |
| Reorganize existing HQ division/District to emphasize TSM&O/corridor performance |
1 |
| Create new program framework to accommodate TSM&O |
1 |
At management level, focus on PM plans and accountability to optimize staff utilization
and efficiency |
1 |
| Hold TSM&O summit |
1 |
| Conduct additional CMMs |
1 |
Table A.6 Collaboration Priority Actions
| Action Items |
Times Cited |
| Participate in/advance TIM training |
3 |
| Establish a forum to build better interagency relationships and improve TIM practices |
3 |
| Institute corridor platforms/forums for improved collaboration/ops strategies/TIM |
3 |
| Execute MOU with State police/fire/PSAs for TIM practices |
2 |
| Perform overall assessment of stakeholder groups’ ability to advance TSM&O |
2 |
| Conduct Regional Operations Forum |
2 |
| Update/implement TIM strategic plan |
1 |
| Conduct outreach to partners for improved transportation management |
1 |
| Disseminate IM best practice to local jurisdictions |
1 |
| Create formal institutional structure to enhance reliability PM collaboration and coordination |
1 |
| Identify best practices in overcoming risk and liability issues pertaining to TSM&O |
1 |
| Leverage university relationships |
1 |
