Improving Transportation Systems Management and Operations – Capability Maturity Model Workshop White Paper – Performance Measurement

Appendix: Steps to Implement Common Implementation Plan Priority Actions for Performance Measurement Dimension

The steps listed below implement the most common priority actions identified by workshop participants when developing their implementation plans. Although the actions themselves are not stated, they generally address improvement in each of the business process elements. The steps for each action were developed by the workshop site core team, assisted by a template of facilitator-supplied suggested steps based on workshop outputs, and structured consistent with the basic CMM guidance presented in the AASHTO TSM&O Guidance.

Performance Measurement program development

1. Coordinate TSM&O Performance Measurement with TSM&O Strategic Plan
   1. Establish performance-related goals and objective for TSM&O, both for Federal (MAP‑21) and agency reporting and for use in managing (improving) specific strategy applications
2. Develop Performance Measurement Plan and/or Data Business Plan that includes
   1. Measures (outputs and outcomes)
   2. Targets (including variations across districts/regions)
   3. Data availability and acquisition (identify current data to support performance measures and identify data gaps and needs)
   4. Analytical methods
   5. Use of measures for project selection/prioritization and resource allocation
   6. Internal and external reporting – audiences/needs/methods
   7. Evaluations of completed projects.
3. Define a work program for a staged approach to implementation building on current processes and capabilities; identify staff resources (or external resources) needed to support this effort
4. Identify ongoing collaboration with external partners:
   1. Measure definition
   2. Shared data
   3. Coordinated/integrated planning and programming (e.g., with MPOs).
5. Standardize TSM&O Performance Measurement related to both recurring and nonrecurring congestion on both freeways and arterials
6. Identify and coordinate with internal users and customers of performance data
7. Develop a TSM&O Performance Measurement pilot program or staged approach to implementation

Measure utilization

1. Develop a strategy for how performance data will be integrated into agency processes, including freeway management (real-time and longer-term freeway operations program planning), project planning, and maintenance, as well as arterial operations improvements as appropriate
2. Establish a format and overall approach for how measures will be displayed and reported for both internal and external use. Consider abbreviated dashboard formats, graphical/map formats, and other ways of displaying performance information. Tailor performance report formats for specific external and internal audiences
3. Review experience and activities of peer agencies especially regarding relationship between key performance measures and goals, strategy applications and data availability (short and medium term), and related analytical requirements
4. Formalize process for post-incident management assessment, including definitions, performance-related criteria follow-up, and data assembled

Measure development

1. Review MAP‑21 requirements (and 2014 deadline) being implemented at the agency level, including targets and timeframes, and ensure common terminology and objectives between TSM&O and other agency activities
2. Identify specific responsibilities for collection, analysis, and reporting/communicating, including liaison with agency performance groups and support of Public Information Office staff in communications
3. Identify applicable performance measures at the regional and corridor levels that will help make the business case and improve investment decisionmaking.