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5.4.6 Internal

1. Keep Employees Informed – “In retrospect, SA d’Economie Mixte des Transports Publics de Voyageurs de l’Agglomeration Toulousaine management said they had learned the following lessons: ‘employees must be kept informed on a continuous basis.’”
   Synthesis of Transit Practice 27: Emergency Preparedness for Transit Terrorism

2. Keep Families of Employees Informed – In retrospect, SA d’Economie Mixte des Transports Publics de Voyageurs de l’Agglomeration Toulousaine management said they had learned the following lessons: “Families of employees must be included in the information flow and counseling.”
   Synthesis of Transit Practice 27: Emergency Preparedness for Transit Terrorism

3. Realize “Administrative Staff Can Be Effectively Employed as Front-Line Communicators – This worked well in a city where many people use public transportation, but cities in which private automobile use is more common would face different problems. Circumstances in which persons unaccustomed to using public transportation were suddenly forced to do so would require additional efforts.”
   Saving City Lifelines: Lessons Learned in the 9/11 Terrorist Attacks

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February 7, 2006
Publication #FHWA–HOP-08-015