Process for Establishing, Implementing, and Institutionalizing a Traffic Incident Management Performance Measurement Program
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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
ops.fhwa.dot.gov
September 2016
FHWA-HOP-15-028
Table of Contents
[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation Page ]
Introduction
Intended Audiences
Organization
Supporting Documentation
STEP 1: Review Traffic Incident Management Performance Measures, Definitions, and Data Requirements
STEP 2: Determine What Data are Available
Transportation Data
Law Enforcement Data
Combination of Transportation and Law Enforcement Data
Other Data Sources
Checklist of Data Elements
STEP 3: Collect and Manage Data
Collect Data
Manage Data
STEP 4: Analyze Data and Report Performance
Traffic Incident Management Performance Analysis
Traffic Incident Management Performance Reporting
STEP 5: Engage Partners in Discussions about Traffic Incident Management Performance
STEP 6: Formalize or Institutionalize Traffic Incident Management Performance Measurement
Summary
Appendix A—Checklist of Data Elements by Source
Appendix B—References
List of Figures
Figure 1. Chart. Incident timeline.
Figure 2. Form. Traffic incident management performance data elements on the Freeway and Arterial System of Transportation incident entry screen.
Figure 3. Form. Traffic incident management performance data elements on Washington State Department of Transportation incident report.
Figure 4. Form. Traffic incident management performance data elements on Florida Highway Patrol electronic crash form.
Figure 5. Form. Traffic incident management performance data elements on Arizona crash report.
Figure 6. Form. Traffic incident management performance data elements on Niagara International Transportation Technology Coalition traffic operations center incident entry screen.
Figure 7. Table. Extracted from the November 2014 Michigan Department of Transportation Southeast Michigan Transportation Operations Center performance measures report—incident clearance time by freeway.
Figure 8. Form. Traffic incident management performance data elements on Niagara International Transportation Technology Coalition traffic operations center incident entry screen.
Figure 9. Graph. Trends in aggregate average incident clearance times, May 2013.
Figure 10. Graph. Extract from Washington State Department of Transportation's Gray Notebook—Goals, performance and trends, December 31, 2014.
Figure 11. Graph. Analysis of incident response trends using Washington State Department of Transportation's statewide incident tracking system data.
Figure 12. Graph. Minnesota Department of Transportation traffic incident management performance six-year trend—average roadway clearance time by incident type.
Figure 13. Graph. Minnesota Department of Transportation traffic incident management performance six-year trend—average incident clearance time by incident type.
Figure 14. Screenshot. Snapshot archiving.
Figure 15. Heat Map. Heat map of average speed.
Figure 16. Heat Map. Heat map illustrating the impact of an incident.
Figure 17. Graph. Extract from West Michigan traffic operations center's October 2014 performance measures report.
Figure 18. Screenshot. Virginia Department of Transportation incident clearance times (3 months).
Figure 19. Screenshot. Screenshot of Wisconsin Department of Transportation's interactive Web page for incident response goal area.
List of Tables
Table 1. Federal Highway Administration key traffic incident management performance measures.
Table 2. Other time-based traffic incident management performance measures.
Table 3. One-week performance measures summary for Florida Department of Transportation District 4.
Table 4. Trends in average incident clearance times by roadway.
Table 5. Arizona Department of Public Safety Metropolitan Phoenix traffic incident management performance between October-December 2010 and October-December 2014.
