Organizing for TSMO
Case Study 3: Performance Measurement – Making Data-driven Transportation Decisions Using Performance Measures

References

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

FHWA's What is Transportation Systems Management and Operations (TSMO)?
- https://ops.fhwa.dot.gov/tsmo
AASHTO's TSMO Guidance
- http://www.aashtotsmoguidance.org/
FHWA's Organizing and Planning for Operations
- https://ops.fhwa.dot.gov/plan4ops/
FHWA's Organizing for Operations Resources
- https://ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op.htm
FHWA's Organizing for Reliability - Capability Maturity Model Assessment and Implementation Plans
- https://ops.fhwa.dot.gov/docs/cmmexesum/sec1.htm
FHWA's Creating an Effective Program to Advance Transportation Systems Management and Operations, Primer
- https://ops.fhwa.dot.gov/publications/fhwahop12003/index.htm
FHWA's Improving Transportation Systems Management and Operations - Capability Maturity Model Workshop White Paper - Systems and Technology
- https://ops.fhwa.dot.gov/docs/cmmwhitepapers/systech/sec1.htm
Additional SHRP2 Resources
- https://www.fhwa.dot.gov/goshrp2/
Niagara International Transportation Technology Coalition
- https://www.nittec.org/
Oregon Department of Transportation
- https://www.oregon.gov/odot/Pages/index.aspx
New Hampshire Department of Transportation
- https://www.nh.gov/dot/

Table 1. Interview Participants and Agencies
Agency	Niagara International Transportation Technology Coalition (NITTEC)	Oregon Department of Transportation (GDOT)	New Hampshire Department of Transportation (NHDOT)
Agency Representative Name:	Athena Hutchins	Galen McGill	Susan Klasen
Agency Representative Title:	Executive Director	Systems Operations and Intelligent Transportation Systems Manager	Traffic Management Center
Agency Representative Email:	ahutchins@nittec.org	Galen.e.mcgill@odot.state.or.us	Susan.klasen@dot.nh.gov
Interview Date:	May 29, 2018	June 18, 2018	July , 2018