Organizing for TSMO
Case Study 4: Culture - Changing the Culture Towards TSMO in State Departments of Transportation

References

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

• FHWA's What is Transportation Systems Management and Operations (TSMO)?
  • https://ops.fhwa.dot.gov/tsmo
• AASHTO's TSMO Guidance
  • http://www.aashtotsmoguidance.org/
• FHWA's Organizing and Planning for Operations
  • https://ops.fhwa.dot.gov/plan4ops/
• FHWA's Organizing for Operations Resources
  • https://ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op.htm
• FHWA's Organizing for Reliability - Capability Maturity Model Assessment and Implementation Plans
  • https://ops.fhwa.dot.gov/docs/cmmexesum/sec1.htm
• FHWA's Creating an Effective Program to Advance Transportation Systems Management and Operations, Primer
  • https://ops.fhwa.dot.gov/publications/fhwahop12003/index.htm
• FHWA's Improving Transportation Systems Management and Operations - Capability Maturity Model Workshop White Paper - Systems and Technology
  • https://ops.fhwa.dot.gov/docs/cmmwhitepapers/systech/sec1.htm
• Additional SHRP2 Resources
  • https://www.fhwa.dot.gov/goshrp2/
• Colorado Department of Transportation
  • https://www.codot.gov/
• Florida Department of Transportation
  • http://www.fdot.gov/
• Iowa Department of Transportation
  • https://www.iowadot.gov/#/services
• Michigan Department of Transportation
  • https://www.michigan.gov/tsmo
• Washington State Department of Transportation
  • http://www.wsdot.wa.gov/
• Washington State Department of Transportation's TSMO Education
  • http://fratis.trac.washington.edu/TSMO/

Table 1. Interview Participants and Agencies

Agency	Michigan Department of Transportation (MDOT)	Colorado Department of Transportation (CDOT)	Florida Department of Transportation District 4 (FDOT D4)	Iowa Department of Transportation (IowaDOT)	Washington State Department of Transportation (WSDOT)
Agency Representative Name:	Steve Cook	Ryan Rice	Melissa Ackert	Scott Marler	Monica Harwood
Agency Representative Title:	Engineer of Operations and Maintenance	Former Director of TSMO	FDOT D4 TSMO Program Engineer	Director of Operations Bureau	Workforce Development and Traffic Operations Engineer
Agency Representative Email:	CookS9@Michigan.gov	N/A	Melissa.ackert@dot.state.fl.us	Scott.marler@iowadot.us	HarwooM@wsdot.wa.gov
Interview Date:	July 5, 2018	July 9, 2018	July 13, 2018	July 20, 2018	August 13, 2018