2019 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

November 2019

FHWA-HOP-20-007

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Table of Contents

[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ] [ SI Modern Metric Conversion Factors ]

Executive Summary

Chapter 1. Introduction

Chapter 2. Overview

Chapter 3. Strategic

Chapter 4. Tactical

Chapter 5. Support

Chapter 6. Results Summary

Appendix. Summary of 2019 Traffic Incident Management Capability Maturity Self-Assessment Results

List of Figures

Figure 1. Graph. Traffic incident management stakeholder participation in completing 2019 Traffic Incident Management Capability Maturity Self-Assessment.

Figure 2. Graph. Traffic Incident Management Capability Maturity Self-Assessment national scores 2009 – 2018.

List of Tables

Table 1. Mean score for each section (Baseline and 2019).

Table 2. Scoring guidance for traffic incident management training question #13.

Table 3. Traffic incident management training question #13.

Table 4. Traffic incident management performance measures (PM) questions with average scores below Baseline.

Table 5. Top 40 major metropolitan area scores versus top 75 and non-top 75.

Table 6. Traffic incident management program funding

Table 7. Lowest scoring questions on 2019 Traffic Incident Management Capability Maturity Self-Assessment.

Table 8. Highest scoring – Strategic.

Table 9. Traffic incident management policies and procedures – highest scoring in 2019.

Table 10. Traffic incident management policies and procedures – 90 percent or more scoring each question 3 or higher.

Table 11. Highest scoring – Tactical.

Table 12. Highest scoring – Support.

Table 13. Lowest scoring questions on 2019 TIM CM SA.

Table 14. Scores below Baseline.

Table 15. Program areas of success as indicated by 90 percent or more scoring each question 3 or higher.