Improving Business Processes for More Effective Transportation Systems Management and Operations

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-16-018

February 2016

Notice

This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The U.S. Government assumes no liability for the use of information contained in this document.

The U.S. Government does not endorse products or manufacturers. Trademarks or manufacturers' names appear in this report only because they are considered essential to the objective of this document.

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Table of Contents

• Technical Report Documentation Page
• Conversion Factors
• Chapter 1 - Introduction
• Chapter 2 - Business Process Development
• Chapter 3 - Traffic Incident Management
• Chapter 4 - Work Zones
• Chapter 5 - Planned Special Events
• Chapter 6 - Road Weather Management
• Chapter 7 - Traffic Management
• Chapter 8 - Checklist for Getting Started
• Chapter 9 - Available Resources to Support Business Process Improvements

List of Figures

• Figure 1. Photo. Example of incident management activities
• Figure 2. Photo. Example of work zone management activities
• Figure 3. Map. Example of planned special event information
• Figure 4. Photo. Example of weather management
• Figure 5. Photo. Example of freeway active traffic management

List of Tables

• Table 1. Examples of business process related questions.
• Table 2. Traffic incident management business process challenges.
• Table 3. Work zone business process challenges.
• Table 4. Planned special event business process challenges.
• Table 5. Road weather management business process challenges.
• Table 6. Traffic management business process challenges.