Making the Business Case for Traffic Incident Management

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Making the Business Case for Traffic Incident Management Presentations

• Executive Management Presentation
• Technical Presentation

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-16-084

December 2016

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Table of Contents

1. Introduction

What is a Business Case

Traffic Incident Management Business Case Development Process

Scoping and Living the Business Case

Purpose and Organization of Document

2. Develop Vision

Provide an Organizational Overview

State the Problem or Need

Identify the Drivers for Change

Introduce the Proposed Solution and Options

Present Likely Business Outcomes

Demonstrate Strategic Fit

3. Evaluate and Select

Define Basis Options Analysis and Evaluation Criteria

Estimate Traffic Incident Management Benefits

Estimate Traffic Incident Management Costs

Conduct Comparative Analysis and Select Preferred Option

4. Formalize

Incorporate Traffic Incident Management into the Planning Process

Establish/Maintain Relationships with Traffic Incident Management Partners

Involve the Community

Work to Improve the Organization's Overall Traffic Incident Management Processes and Capabilities

Identify Potential Funding Sources

5. Prepare for Implementation

Develop Implementation and Management Plan

Develop Risk Management Plan

Develop Performance Management Plan

6. Summary and Conclusion

Appendix A. Business Case Report Template

Appendix B. Checklist of Traffic Incident Management Data Elements by Source

Appendix C. Example Business Case Summary – Washington State Department of Transportation Corridor Capacity Report – Incident Response

Acknowledgments

Bibliography

List of Figures

Figure 1. Chart. Traffic incident management business case development process.

Figure 2. Traffic incident management business case development process.

Figure 3. Chart. Develop Vision section of traffic incident management business case development process.

Figure 4. Chart. Evaluate and select section of traffic incident management business case development process.

Figure 5. Chart. Arizona Department of Transportation strategic focus areas.

Figure 6. Chart. Comparison of secondary crashes involving a first responder in Arizona from 2011-2013.

Figure 7. Chart. Comparison of secondary crashes involving non-responders in Arizona from 2011-2013.

Figure 8. Estimated program costs in the Florida Department of Transportation's 2006 Traffic Incident Management Strategic Plan.

Figure 9. Coordinated Highways Action Response Team's (CHART) proposed operations enhancement costs for Maryland.

Figure 10. Image. Freeway service patrol cost calculator in the Traffic Incident Management Benefit-Cost Tool.

Figure 11. Chart. Formalize section of traffic incident management business case development process.

Figure 12. Chart. Prepare for implementation section of traffic incident management business case development process.

List of Tables

Table 1. Arizona Department of Public Safety metropolitan Phoenix traffic incident management performance between October-December 2010 and October-December 2014.

Table 2. Recommended hourly values of travel time savings (2013 $ per person-hour).

Table 3. Recommended hourly values of travel time savings (2013 $ per person-hour).

Table 4. Values for avoided air emissions in 2013 dollars.

Table 5. Range of costs for traffic incident management programs – small freeway service patrol programs to comprehensive statewide traffic incident management programs.