Using Capability Maturity Frameworks for Transportation System Management and Operations (TSMO) Program Advancement:
Case Studies and Lessons Learned

Technical Report Documentation Page

15. Supplementary Notes Harry Crump (COR), Jim Hunt (TOCOR)
1. Report No. FHWA-HOP-19-011		2. Government Accession No.	3. Recipient's Catalog No.
4. Title and Subtitle Business Process Frameworks for Transportation System Management and Operations (TSMO) Program Areas: Case Studies and Lessons Learned from Users of Program Area Frameworks			5. Report Date January 2019
			6. Performing Organization Code
7. Author(s) Deepak Gopalakrishna (ICF), Nayel Urena Serulle (ICF), Tim Storer (ICF), Beverly Kuhn (TTI), Nick Wood (TTI)			8. Performing Organization Report No.
9. Performing Organization Name and Address ICF Incorporated, LLC 9300 Lee Highway Fairfax, VA 22031 Texas A&M Transportation Institute The Texas A&M University System College Station, Texas 77843-3135			10. Work Unit No. (TRAIS)
			11. Contract or Grant No. DTFH61-16-D-00052
12. Sponsoring Agency Name and Address United States Department of Transportation Federal Highway Administration 1200 New Jersey Ave. SE Washington, DC 20590			13. Type of Report and Period Covered 10/01/2017–12/30/2018
			14. Sponsoring Agency Code
16. Abstract Growing from research in the Strategic Highway Research Program 2 and subsequent support within the Federal Highway Administration Office of Operations, Transportation System Management and Operations (TSMO) capability maturity models and frameworks have been widely promoted to State departments of transportation. With over five years of application, a body of knowledge is now available on how best to advance capability maturity. Different program areas under TSMO have particular needs. These differences have led to varying approaches to promote the concept of capability maturity. There have also been challenges in advancing capability maturity, from explaining the value, gathering interest, supporting follow-up activities, and linking capability maturity to broader TSMO initiatives. This report presents six case studies of agencies that have used TSMO capability maturity models to advance their programs.
17. Key Words Capability Maturity, Work Zone, Traffic Management, Road Weather, Transportation Systems Management and Operations		18. Distribution Statement
19. Security Classif. (of this report) Unclassified	20. Security Classif. (of this page) Unclassified	21. No. of Pages 44	22. Price N/A

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