Using Capability Maturity Frameworks for Transportation System Management and Operations (TSMO) Program Advancement:
Case Studies and Lessons Learned

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Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
ops.fhwa.dot.gov

January 2019
FHWA-HOP-19-011

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Table of Contents

[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation Page ] | [ List of Acronyms ]

• Chapter 1. Introduction
  • Capability Maturity Concepts for TSMO
    • What Is Included in Capability Maturity Models for TSMO?
  • Use of Capability Maturity Frameworks for TSMO Program Area Improvements
  • Purpose of the Document
• Chapter 2. Road Weather Management Capability Maturity Framework
  • Framework Overview
  • Sample Actions from the Framework
  • Case Study 1: Wyoming Department of Transportation
    • Key Outcomes
    • Challenges
  • Case Study 2: Arizona Department of Transportation
    • Key Outcomes
    • Challenges
• Chapter 3. Traffic Signal System Capability Maturity Framework
  • Framework Overview
  • Sample of Actions from the Framework
  • Case Study 3: Georgia Department of Transportation
    • Key Outcomes
    • Challenges
• Chapter 4. Work Zone Management Capability Maturity Framework
  • Framework Overview
  • Sample of Actions from the Framework
  • Case Study 4: Kansas Department of Transportation
    • Key Outcomes
    • Challenges
• Chapter 5. Traffic Management Capability Maturity Framework
  • Framework Overview
  • Sample of Actions from the Framework
  • Case Study 5: Ohio-Kentucky-Indiana Council of Governments
    • Key Outcomes
• Chapter 6. Traffic Incident Management Capability Maturity Framework
  • Framework Overview
  • Sample of Actions from the Framework
  • Case Study 6: Oregon Department of Transportation
    • Key Outcomes
• Chapter 7. Summary of Impacts and Lessons Learned

List of Figures

• Figure 1. Diagram. State DOT TSMO program planning activities have relied on TSMO CMM for improvement priorities (Source: FHWA)
• Figure 2. Diagram. FHWA's elaboration of CMM concepts for TSMO led to development of program-level capability maturity frameworks (Source: FHWA)
• Figure 3. Map. Use of CMFs by State DOTs across program areas as of August 2018 (Source: FHWA)
• Figure 4. Image. Wyoming's interest in RWM CMF was to accelerate deployment of RWM technologies seen in the picture (Source: WYDOT)
• Figure 5. Image. ADOT's interest in RWM CMF is driven by the need to address the diverse conditions in the State (Source: Mark Trennepohl)
• Figure 6. Image. GDOT's strong Traffic Signal Management Program is managed in part out of the TMC (Source: GDOT)
• Figure 7. Image. KDOT's interest in the WZM CMF was to provide more visibility into WZM-related needs and gaps (Source: FHWA)
• Figure 8. Image. ODOT's interest in the TIM CMF was to formalize TIM processes and make its program more multidisciplinary (Source: ODOT)