Organizing for TSMO
Case Study 7: Integrating the Capability Maturity Model into Agency Processes

Information for use in this case study was gathered from sources noted throughout the report together with the following web sites:

FHWA's What is Transportation Systems Management and Operations (TSMO)?
- https://ops.fhwa.dot.gov/tsmo
AASHTO's TSMO Guidance
- http://www.aashtotsmoguidance.org/
FHWA's Organizing and Planning for Operations
- https://ops.fhwa.dot.gov/plan4ops/
FHWA's Organizing for Operations Resources
- https://ops.fhwa.dot.gov/plan4ops/focus_areas/organizing_for_op.htm
FHWA's Organizing for Reliability - Capability Maturity Model Assessment and Implementation Plans
- https://ops.fhwa.dot.gov/docs/cmmexesum/sec1.htm
FHWA's Creating an Effective Program to Advance Transportation Systems Management and Operations, Primer
- https://ops.fhwa.dot.gov/publications/fhwahop12003/index.htm
California Department of Transportation (Caltrans)
- http://www.caltrans.ca.gov/
Texas Department of Transportation (TxDOT) TSMO
- https://www.txdot.gov/inside-txdot/division/traffic/tsmo.html
Washington Department of Transportation (WSDOT) TSMO
- http://fratis.trac.washington.edu/TSMO/
North Carolina Department of Transportation (NCDOT)
- https://www.ncdot.gov/Pages/default.aspx

Table 1. Interview Participants and Agencies
Agency	California Department of Transportation (Caltrans)	Texas Department of Transportation (TxDOT) TSMO	Washington Department of Transportation (WSDOT) TSMO	North Carolina Department of Transportation (NCDOT)
Agency Representative Name:	Nicholas Compin	Marco Cameron	Monica Harwood	Jennifer Portanova
Agency Representative Title:	Chief of the Office of Strategic Development	Transportation Engineer	Workforce Development & Traffic Operations Engineer	State Systems Operations Engineer
Agency Representative Email:	Nicholas.Compin@dot.ca.gov	Marco.Cameron@txdot.gov	HarwooM@wsdot.wa.gov	Jportanova@ncdot.gov
Interview Date:	June 6, 2018	June 8, 2018	August 31, 2018	August 14, 2018