Organizing for TSMO
Case Study 7: Integrating the Capability Maturity Model into Agency Processes

Printable Version [PDF, 539 KB]
You may need the Adobe® Reader® to view the PDFs on this page.
Contact Information: Operations Feedback at OperationsFeedback@dot.gov

U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-19-069

July 2019

---

Table of Contents

[ Notice and Quality Assurance Statement ] | [ Technical Report Documentation Page ] | [ List of Abbreviations and Acronyms ]

• Executive Summary
• Chapter 1 - Introduction
  • Purpose of Case Studies
  • Identified Topics of Importance
  • Interviews
  • Description of Systems and Technology
• Chapter 2 - Best Practice Examples
  • California Department of Transportation (Caltrans)
  • North Carolina Department of Transportation (NCDOT)
  • Texas Department of Transportation (TxDOT)
  • Washington State Department of Transportation (WSDOT)
• Chapter 3 - Summary
• References

List of Figures

• Figure 1. Chart. Four Levels of Maturity
• Figure 2: Chart. CMM Assessment for each of NCDOT's Functional Areas
• Figure 3. Chart. TxDOT Statewide CMM Workshop Results

List of Tables

• Table 1. Interview Participants and Agencies