2020 Traffic Incident Management Capability Maturity Self-Assessment National Analysis Report

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590
ops.fhwa.dot.gov

September 2021

FHWA-HOP-21-022

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Table of Contents

[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ] [ SI Modern Metric Conversion Factors ] [ Abbreviations and Acronyms ]

Executive Summary
Chapter 1. Introduction
Chapter 2. Strategic Section
Chapter 3. Tactical Section
Chapter 4. Support Section
Chapter 5. Summary of Results
Appendix A. Summary of 2020 Traffic Incident Management Capability Maturity Self-Assessment Results

List of Figures

Figure 1. Graph. 2020 Traffic Incident Management Capability Maturity Self-Assessment stakeholder participation

Figure 2. Graph. 2015–2020 Traffic Incident Management Capability Maturity Self-Assessment national scores

List of Tables

Table 1. Mean score for each section in the 2020 Traffic Incident Management Capability Maturity Self-Assessment (baseline and 2020)

Table 2. Strategic questions with a score at least 20 percent higher than the baseline

Table 3. Traffic Incident Management Performance Measures questions with an average score below the baseline

Table 4. Data collection and analysis questions for incident clearance time and roadway clearance time.

Table 5. 2020 questions with an average score below 2.0

Table 6. Highest-scoring programs in the Strategic section

Table 7. Five highest-scoring questions in 2020

Table 8. Scoring guidance for question 25

Table 9. Highest-scoring programs in the Tactical section

Table 10. Highest-scoring programs in the Support section

Table 11. Lowest-scoring questions in 2020

Table 12. 2020 Traffic Incident Management Capability Maturity Self-Assessment scores