Developing and Sustaining a Transportation Systems Management & Operations Mission for Your Organization: A Primer For Program Planning

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U.S. Department of Transportation
Federal Highway Administration
Office of Operations
1200 New Jersey Avenue, SE
Washington, DC 20590

FHWA-HOP-17-017

September 2017

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Table of Contents

[ Notice and Quality Assurance Statement ] [ Technical Report Documentation Page ] [ Preface ] [ List of Acronyms ] [ Acknowledgments ]

Chapter 1. Introduction to Transportation Systems Management and Operations Program Planning
	Purpose of this Primer
	Who Should Use the Primer?
	How to Use the Primer?
Chapter 2. The Rationale for Transportation Systems Management and Operations Program Planning
	Creating a Transportation Systems Management and Operations Mission
	Sustaining and Institutionalizing the Transportation Systems Management and Operations Mission
	Supporting Effective Program Delivery
	Responding to Unique Needs and Issues
Chapter 3. The Evolution and Current Practice of Transportation Systems Management and Operations Program Planning
	Strategic Highway Research Program 2: Reliability Research and Self-Assessment Workshops
	National Cooperative Highway Research Program Project 20-07/345 Program Planning and Development for Transportation Systems Management and Operations in State Departments of Transportation
	National Cooperative Highway Research Program Project 20-07/365: Transportation Systems Management and Operations Program Planning – Experiences from the Second Strategic Highway Research Program Implementation Assistance Program
	Leading State and Metropolitan Planning Organization Efforts
	Development of this Primer
Chapter 4. The Key Elements of Transportation Systems Management and Operations Program Planning
	Three Key Elements: Strategic, Programmatic, and Tactical
	Making the Key Elements Work Together: the Resulting Transportation Systems Management and Operations Program Plan
Chapter 5. Strategic Elements: Setting Clear Direction and Common Understanding
	Developing the Business Case for Transportation Systems Management and Operations.
	Developing a Transportation Systems Management and Operations Vision and Program Mission
	Developing Strategic Goals and Performance Objectives for Transportation Systems Management and Operations
	Identifying Strategic Focus Areas and Priority Functions
Chapter 6. Programmatic Elements: Organizing, Staffing, and Developing Processes to Advance Transportation Systems Management and Operations
	Defining an Organizational Structure
	Developing Transportation Systems Management and Operations Programmatic Objectives
	Identifying Staffing and Workforce Development Needs
	Transportation Systems Management and Operations Program Resource Management: Financial Resources, Planning, and Budgeting Processes
	Developing Business Processes and Management Strategies
	Promoting and Embedding a Transportation Systems Management and Operations Culture throughout Agency and Partner Business Practices
Chapter 7. Tactical Elements: Identifying Priority Services, Activities, and Projects
	Identifying Prioritized Services, Activities, and Projects
	Defining Implementation Policies and Guidelines to Support Service Functions
	Developing an Investment Plan or Financial Plan
	Developing Annual Action Plans and Deployment
	Tracking Progress: Performance Assessment
Chapter 8. Ten Guiding Principles to Advance Transportation Systems Management and Operations Program Planning for Your Organization
	Understand Motivation
	Identify a Leader and Key Internal Partners
	Develop a Clear Definition and Understanding of Transportation Systems Management and Operations
	Establish Baseline Conditions/Conduct Self-Assessment
	Identify What Expertise is Needed
	Organize for Transportation Systems Management and Operations
	Engage Key External Stakeholders
	Look Ahead to Emerging Technologies and Innovations
	Consider External Forces and Other Emerging Issues
	Analyze and Evaluate Performance
Chapter 9. Resources
	Federal Highway Administration Resources
	American Association of State Highway Transportation Officials and Transportation Research Board Resources
	Sample Transportation Systems Management and Operations Program Plans and Related Documents
Acknowledgments

List of Figures

Figure 1	Diagram. Capability maturity model for improved transportation systems management and operations effectiveness
Figure 2	Diagram. Relationship among program, processes, and the institutional framework
Figure 3	Diagram. Structure for the Iowa transportation systems management and operations plan
Figure 4	Diagram. Building and sustaining a transportation systems management and operations mission: Three Elements of Program Planning
Figure 5	Illustration. Sample table of contents for a transportation systems management and operations program plan and references to primer
Figure 6	Maryland State Highway Administration transportation systems management program goals and objectives

List of Tables

Table 1	Elements of transportation systems management and operations program planning and development for State departments of transportation
Table 2	Unified transportation systems management and operations program planning framework from National Cooperative Highway Research Program 20-07/365
Table 3	Aspects of performance management and financial management across all elements